University of Miami Hospital and Clinics - Miami, Florida

Sonia Gagnon

Mon conjoint a du être opéré d’urgence à cette hôpital. Il a eu un service incroyable. Son médecin M. Carolina Jimenez MD, et son équipe ont été très professionnel. L’opération très bien réussi, depuis sa sortie, le 5 mars dernier, il a eu deux suivis par téléphone. Je voudrais remercier le personnel du 9 ieme étages particulièrement 3 infirmières qui ont le cœur dans la main, vous avez fait toutes la différence de notre séjours. Malheureusement je n’ai pas retenu votre nom. Il vont sûrement ce reconnaître vous avez pris soins de mon conjoint et autant de moi qui l’accompagnait.

marc-andré rabouin

Wow! Super service, les gens qui y travaillent sont à l’écoute et super sympathiques…

Danielle Wright

I was referred here to the vascular team to address some cysts i had near arteries that prevented me from even being able to drive. My surgery was successful. The entire staff was amazing. I had to stay in the hospital for 2 days. The entire staff was extremely caring and attentive. They constantly have called and checked in on me and been very responsive to all my concerns.

Frances Kubat

Let me first say, it was my first time coming to this hospital. The experience on the first day here was actually very nice. I brought my husband for an experimental surgery and all went well. The Dr and all the nurses were superb. Facilities are clean and advanced. However, on the 2nd day, things changed. Like that charming mask faded.

I was under the impression that I could come visit my husband in the early morning (as discussed the day before)This very rude girl at the front desk, (Jelanda? Yolanda?) I couldn't see her badge due to a green/orange scarf covering it. She also had long yellow nails. She refused to help me out. Zero effort in customer service. Followed by laughing in my face, gossiping with the security guard and being on a personal phone call (using her ear buds). Now, completely ignoring me. I sat down and texted husband what was going on. Thankfully, a nurse from his floor came down to help and sort things out. Apparently, visiting hours start at 9am and no one told us.

That being said, I want to give an awesome shout out to Dr. DeLaCruz for an amazing job well done on this surgery. Thank you!

Norma Gazoni

I would like to express my deep dissatisfaction with the care I received at the UMHealth Department of Neurosurgery under Dr. Wang. I have never felt so devalued in a medical setting. The treatment was so impersonal and neglectful that I felt like I was just a number, judged by my age and financial situation, and sent home with a potentially serious illness without the slightest respect or empathy.

My first appointment with Dr. Wang, six months ago, lasted less than a minute. He left under the pretext of getting a translator, but never returned, leaving instructions about my treatment through someone else. This seems to me to be an unacceptable level of neglect.

This Monday, I had a new appointment scheduled for 8:00 AM. However, Dr. Wang did not arrive until after 9:00 AM and spent a mere two minutes with me. He did not even speak to me, talking only to my husband, who is American, ignoring my presence and demonstrating a complete lack of consideration. The nurse who was supposed to help with the translation spoke Spanish, but Dr. Wang would not allow her to translate, insisting on speaking only in English to my husband. Although I understand some English, it is extremely difficult to absorb such critical information when you have 8 pain points, the left side of your body is completely numb, and you are in severe pain.

When I asked about insurance coverage for the nerve block procedure he had recommended, he responded coldly, stating that insurance would probably not cover anything and that my case was surgical. When I suggested the possibility of having a procedure every month to relieve the pain, I was completely ignored. His coldness and lack of empathy were shocking.

At that moment, I expected some minimal compassion, but he treated me in a cold and robotic manner. I asked for pain medication while I waited, and he refused. In the end, he gave me the number of a pain management center that only had appointments available until February 2025—an absurdly long and inhumane delay for someone in so much pain.

On Wednesday, I was fortunately seen by another doctor who showed genuine concern for my case. She carefully reviewed my exams, showing empathy and respect, prescribed medication to relieve my pain, and arranged for me to see an anesthesiologist in December. This humane and caring service was in stark contrast to the contempt with which I was treated by Dr. Wang.

Even more outrageous was to discover that, on Dr. Wang’s express orders, all information about my history as a patient had been removed from the records. This act not only demonstrates a total lack of ethics, but also puts my health at risk, since I will now have to start treatment from scratch, without a detailed history of consultations and procedures performed.

I hope that urgent measures are taken so that patients like me are not subjected to the same neglect and lack of care.

Francesca D'Ambruoso

El médico que me operó fue fenomenal y lo agradezco muchísimo. Que pena el trato por todo el día. Me habrán preguntado mis datos 40 veces y cuando llegas en hospital, aunque sea por una mano, no es que estás en forma. Sentada de una silla a otra, preguntándote datos cada rato: que lo impriman de una vez y se lo vayan pasando! Quería tumbarme del dolor y del cansancio y no podía. Tuve que estar sentada todo el rato, no pude descansar ni dormir de las 10 de la mañana hasta las 17. No podía más.

Edward LaFontant

I would rate this facility zero stars if possible. My experience was deeply troubling. Staff left my father lying in soiled bedding, showing a lack of basic care and dignity. The doctors appeared indifferent and unwilling to communicate effectively or offer assistance. Additionally, I overheard staff speaking negatively in Spanish, seemingly under the assumption that others would not understand. To make matters worse, only one person was allowed to stay with their loved one, while others were forced to wait outside in the rain. The overall service and treatment at this hospital were unacceptable.

Julio Guerra

I thank God for having put this excellent doctor Jhon I in my path. I was not mistaken L in choosing him, very professional, explanatory, empathetic, charismatic. Thank you Lew for being who you are, thank you for the love you put into your profession and the love and dedication to the patient, that is why I went to the surgery confident, calm that I was in very good hands despite my diagnosis. My surgery was a success as was my recovery. My thanks to you and all the staff who assisted me with great dedication.
Blessings. - Yoanny Molina